Fanatics – HR & Payroll Quick Reference for Managing Retail Associates

PAYROLL

• United States: Paid bi-weekly (every other Friday) via ADP.
• Canada (Toronto & Vancouver): Paid twice per month (15th & last day of the month).
• Official Payroll Calendar: HERE
• Timesheets must be submitted and approved on time.
• Direct deposit is strongly encouraged.

PAY ISSUES

• Payroll@weareelevate.global – Missing pay, incorrect hours, rate questions.
• HR@weareelevate.global – Policy, conduct, or timekeeping concerns.
• Include full name, project, dates worked, and a clear explanation.
• Managers should not promise immediate fixes. Corrections process in next payroll cycle.

TIMEKEEPING & BREAKS

• Clock in and out accurately.
• No off-the-clock work.
• Breaks must be taken as scheduled.
• Direct time concerns to payroll@weareelevate.global

INJURY / INCIDENT RESPONSE

• Ensure safety first. Call 911 in an emergency.
• Complete the Elevate Incident Report Form immediately.
• Notify HR the same day.
• Incident Report Form: HERE
• Safety & Heat Illness Prevention Plan: HERE
• Do not delay reporting.

PROFESSIONAL CONDUCT

• Arrive fit for duty.
• No drugs or alcohol on-site.
• Follow client guidelines.
• If someone appears impaired: Remove from shift, document observable behavior, notify HR immediately.

MANAGER-ONLY ESCALATION

• Payroll Processing: Will Jefferson – Payroll Manager William@Jefferson@weareelevate.global.
• HR / Legal / Compliance: Brandon Langford – HR Director brandon.langford@weareelevate.global 
• Call your Elevate POC if urgent. Email documentation for discipline, injury, threats of legal action, or removals.