How to Re-Submit a Rejected Expense Claim
OverviewIf your expense claim has been rejected, don’t worry — you can easily review the reason, make updates, and resubmit it for approval.
This guide shows you how to find, update, and re-submit any declined expense claims directly from your app.
Training Video
Step 1: Check Your Dashboard
When an expense claim is rejected, you’ll see a notification on your dashboard.
- Tap the notification to review the rejected expense.
- This will take you straight to the claim details.
Step 2: Find Rejected Expense Claims
You can also view all rejected claims from your Expense History. To do this:
- Go to My Expenses → Expense History.
- Use the filters at the top of the page.
- Select the Declined status — this will display all rejected expense claims.
Step 3: Review the Rejection Details
Once you open a rejected claim, you’ll see:
- The job name and shift details
- The reason for rejection, added by the Elevate admin team.
Common reasons include:
- The claimed amount exceeded the limit
- A receipt was missing or unclear
- Additional information was required.
Step 4: Update and Resubmit Your Claim
To fix and resubmit your claim:
- Click Resubmit Expense Claim.
- Review what was rejected.
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Update any required details — such as:
- Adjusting the amount
- Adding a note to explain any changes or pre-approval
- Uploading a receipt (mandatory if requested)
- Once you’ve made your updates, tap Resubmit.
Your claim will now be sent back to the Elevate team for review.
Step 5: Check the Updated Status
After resubmitting, your claim will no longer appear under Declined.
To verify:
- Go to your Expense History.
- Change the filter to Pending.
- You’ll see your resubmitted claim listed here.
Once approved, the status will automatically update to Approved.
That’s It!
You’ve successfully re-submitted your rejected expense claim.
✅ Remember to always review admin notes carefully and upload all required receipts before resubmitting.
Thank you for keeping your expenses up to date — it helps us process reimbursements efficiently and accurately!