Zum Hauptinhalt gehen

1CRM GLOBAL | IMPACT I How to Complete Your End of Shift Report

Aktualisiert

Completing Your End-of-Shift Report 🚀

Hey there, superstar! 🌟 Ready to learn how to complete your End-of-Shift Report like a pro? 💼 Let’s dive in! 🏊‍♀️

In this video, we're going to show you how to complete your end of shift report. You must complete it at the end of every shift. 

 

📋 Why Do We Complete This Report?

  • Consistency is key 🗝️! We use this report to:
    • Gather consistent data 📊 across projects.
    • Improve performance mid-campaign 🛠️.
    • Provide insights for the Impact Client Dashboard 🌐.

📱 How to Access the Report?

  1. Ensure you have Wi-Fi, 3G, or 4G connectivity 📶. 
  2. Access the report via the app at checkout 📥. How to Access the end of Shift Survey
  3. Look for the End-of-Shift Survey button! 💾

👣 Footfall Counting (👀 + 🧮)

Steps to Calculate Footfall:

  1. Count customers experiencing the activation for 1 minute during:
    • The busiest part of the day 🕒.
    • The quietest part of the day 🕰️.
  2. Add these totals together ➕ and divide by 2 to get the average 🔢.
  3. Multiply by 60 ⏱️ for hourly footfall.
  4. Multiply again by the number of activity hours 🕐.

👥 Engagement Counting

Steps to Calculate Engagement:

  1. Count customers engaging with the team for 1 minute.
  2. Add the busiest + quietest engagement numbers ➕.
  3. Divide by 2 for the average engagement 🔗.
  4. Multiply by 60 and then by activity hours 🔄.

💡 Remember: Footfall numbers will be higher than engagement numbers!

📊 Other Key Metrics to Track

  • Highest Footfall Period: Note the busiest time of the day ⏰.
  • Average Engagement Time:
    1. Record the engagement length 3 times throughout the day 🕒.
    2. Add them together ➕ and divide by 3 for your average 🔢.

❓ FAQs and Consumer Feedback

  • Write down common questions 📝 asked by consumers throughout the day.
  • List 3 brand-associated words consumers use. Use 1 word per section (not sentences). 🗣️

⭐ Rating Scores

Rate these aspects on a scale of 1-5:
1️⃣ = Lowest, 5️⃣ = Highest

  • Venue suitability 🏢.
  • Event success 🥳.
  • Event busyness 🚶‍♀️🚶‍♂️.
  • Project popularity 🌟

🧴 Coupon and Sample Counting

  1. Record starting stock at the event’s beginning 📦.
  2. Record leftover stock at the end 🛒.
  3. Subtract the difference to calculate samples distributed 🔢.

🕐 Report Submission Timing

  • Must be submitted same day as the event 📅.
  • Takes approximately 7 minutes ⏲️ to complete, so take your time! ⏳
  • Accuracy is super important! ✅

📸 Photo Guidelines

  • Submit 5 photos with your report.
  • Avoid blurry images:
    • Clean your lens 🧼 and steady your camera 🎥.
  • Keep backgrounds clear of:
    • Rubbish bins 🚮.
    • Logistic equipment 📦.

🖼️ Capture the Moment:

  • Focus on BAs engaging with customers and products 🤝.
  • Include branding elements like logos and uniforms 👕.
  • Avoid:
    • Selfies 🤳.
    • Photos of children 👶.
    • Showing clients who don’t want to be photographed 🙅.

📚 Good vs. Bad Photo Examples

✅ Good photos: Clear, candid, with smiling faces and visible branding 🌈.
❌ Bad photos: Blurry, distracting backgrounds, and lack of professionalism 🚫.

💡 Key Reminders

  • Date: Submit the event date, not your date of birth! 🎂
  • Take time to complete the report properly ⏰.

 

🎉 Thank You!

Thanks for being thorough and helping us gather valuable insights 🙌. Let’s make every campaign a huge success! 🏆

 

 

 

 

Verknüpfung mit

Verwandte Beiträge