How to Manage Your Expired Documents

To stay compliant and eligible for work, it’s important that your legal documents (such as your pre-settled status confirmation or working visa) are always up to date in the Elevate system.Our system automatically tracks expiry dates. If any of your documents expire, you’ll receive an alert on your dashboard to let you know action is required.Until your documents are updated and approved by Elevate, you will not be eligible to be booked on shifts.

Training Video

Step 1: Check for Alerts

If one of your documents has expired, you’ll see a dashboard alert such as:

“Your valid working visa has expired.”

Click on the alert to go directly to the document that needs updating.
Alternatively, you can navigate manually:

• Go to Menu → My Profile → Legal Data
• Scroll to the section for Expired Documents

Step 2: Update Your Document

1. Locate the expired document type.
2. Update the expiry date field.
3. Click Upload to attach a new copy of your document.
4. Once uploaded, you’ll see your file listed below — you can: 
   1. 👁️ View it using the icon
   2. ⬇️ Download a copy if needed
5. Click Save.

Step 3: Wait for Approval

Once you’ve saved your changes, you’ll see a confirmation pop-up:

“Your requested changes will now be reviewed by Elevate.”

During this review period, you won’t be able to apply for or work shifts until your updated document has been approved.

Step 4: Stay Up to Date

It’s essential to keep your documents current so you remain eligible for work and can be booked on upcoming shifts without delay.

💡 Tip

Set a reminder a few weeks before your visa or pre-settled status expires — this gives you time to upload your new document and avoid any disruption to your bookings.