Improved Communication: Let Elevate Know When You’ll Arrive On Site

We’ve made it easier than ever to manage your shifts, keep the Elevate team informed, and complete your end of shift requirements — all directly within the app.This guide walks you through how to:

✅ Let Elevate know when you’re on your way or running late
✅ Check in and out of your shift correctly
✅ Complete your End of Shift Survey (mandatory)

Contents

• Step 1: Keep Elevate Updated About Your Arrival
  • If You’re On Your Way — Select En Route
  • If You’re Delayed — Select Running Late
• Step 2: Check In for Your Shift
• Step 3: Complete Your Mandatory End of Shift Survey
• Step 4: Check Out When Your Shift Ends
• Why It All Matters
• Thank You
• Training Video

💬 Step 1: Keep Elevate Updated About Your Arrival

New Features Overview

When you go to check in for your shift, you’ll now see two new options:

• En Route
• Running Late

🚗 If You’re On Your Way — Select En Route

• Tap En Route when you’re heading to your shift.
• This notifies the Elevate team that you’re on your way.
• You won’t need to confirm your status manually — we’ll know you’re en route!

⏰ If You’re Delayed — Select Running Late

• Tap Running Late if you’re delayed and can’t check in on time.
• You’ll now be asked to enter your Estimated Time of Arrival (ETA).
• Your ETA is automatically shared with the Elevate team so we know when to expect you.

Once you arrive and your shift begins, please check in as normal to confirm you’re on site.

This helps:

✅ Keep your status accurate and up to date
✅ Reduce unnecessary calls or messages
✅ Improve communication and check-in efficiency

✅ Step 2: Check In for Your Shift

When it’s time for your shift to start, you must check in using the 1CRM mobile app.

How to Check In:

1. Open the app and go to your Dashboard, your shift will appear here 
2. Tap Check-In, only once it is time for your shift to start 
3. A pop-up will ask: “Are you sure you want to check in?” → Tap OK.
4. If you arrive after your scheduled start time, the button will turn red and say “Late Check-In” — tap to confirm.

💡 Tip: If you selected “Running Late” or "En Route" earlier, still check in as soon as you arrive on site.

🏁 Step 3: Complete Your Mandatory End of Shift Survey

At the end of your shift, if applicable to your shift, you’ll need to complete your End of Shift Survey before checking out.

🎥 How to Access 

1. Your End of Shift SurveyAfter checking in, you’ll see two options on your shift screen: 
   1. Checkout 🛑
   2. End of Shift Survey 📑 (only when applicable)
2. Tap End of Shift Survey any time before checking out to complete it.
3. Once you finish the survey, the button will turn grey to show it’s done.

⚠️ Important:

• The End of Shift Survey is mandatory — once opened, it must be completed before you can check out.
• You only need to submit one survey per shift.

🔚 Step 4: Check Out When Your Shift Ends

When your shift is complete, check out via the app to confirm you’ve finished.

How to Check Out:

1. Go to your Dashboard
2. You’ll now see a  “Check-Out” button.
3. Tap Check-Out.
4. A pop-up will ask: “Are you sure you want to check out?” → Tap OK.
5. If your survey isn’t complete, it will automatically open — finish it to finalise your checkout.

💡 Why It All Matters

Using these features helps us:

• Improve communication and reduce unnecessary follow-ups 📞
• Keep shift records accurate and compliant 🗂️
• Ensure smoother experiences for both you and our staffing team 🤝

👏 Thank You

By using En Route, Running Late, Check-In, End of Shift Survey, and Check-Out correctly, you’re helping Elevate deliver seamless operations for every event.

Together, we keep everything running smoothly — from arrival to wrap-up! 🎉

Training Video